My Editorial Code
Today I was included in a Boston Globe article about bloggers and the FTC’s new guidelines about disclosure in product reviews and endorsements. While I’ve witnessed a lot of panic and anger in the blogosphere about these guidelines (rumors of $11,000 misconduct fines will do that), they’re actually a good thing because ultimately, the goal is to protect the consumer; readers like you who read blogs and (rightfully assume) that what you’re reading is honest and objective editorial.
Unfortunately, this isn’t always the case. I’ve seen a lot of bad practices by fellow bloggers (e.g., cut and pasted press releases passed off as original content, pay for play not disclosed, etc.) and I well remember when I started Boston Mamas in July 2006 and soon learned about advertorials (paid placements that are designed to look like real editorial). Someone wanted to buy an advertorial spot from me and I felt hugely depressed. (And of course I said no.) I wondered about all of the products I had bought in the past based on magazine or other “reviews” – how many of those placements actually were advertisements? I felt deceived and ever since have taken in product content with a super critical eye.
Since Day 1 here at Boston Mamas, I have been committed to transparency and 100% advertorial-free editorial. I can’t help but assume that my strict adherence to, and belief in, true editorial form is related to my former life as a scientist, where I used to describe all practices and cross my t’s and dot my i’s ad nauseam (submitting grants to the NIH will do that). Subsequently, when my contributing writers and I write about products, we write from the heart – about stuff we think is awesome, useful, and/or clever. Product reviews represent only a fraction of the content featured on Boston Mamas and as such I am extremely picky about what I’ll even allow in the door for evaluation (that's one of the reasons I don't include a free for all shipping address on my contact page). I’ve never sat down to figure out the numbers, but it’s probably safe to estimate that I bypass hundreds of product pitches for every one that I decide should move to the evaluation phase. And yes, even despite my rigorous screening, every now and then there are products that don’t work out for whatever reason (e.g., bad smell, breaks immediately) and I do not feature these items just because they were submitted. This is the reason products must be submitted for evaluation. "Evaluating" a hi-res JPEG just isn't going to cut it (you'd be amazed by how frequently products are pitched for editorial consideration based on hi-res JPEGs).
In short, I wanted to emphasize how strongly I feel about transparency and how important it is for me to know that you know that what you see on this site is honest and objective editorial. Your trust is more important to me than ad money (truly, I don’t rely on Boston Mamas to pay my bills…I leave that to my design work and freelance contracts). I have always maintained a steady editorial code – much like a magazine or newspaper – (see my contact and disclosure page for my possibly excessively explicit description of practices) and as such will not end each individual post with a disclosure line as you see on some blogs. The disclosure-per-post practice is recommended by the FTC for personal blogs but given that I operate Boston Mamas more like a magazine and have a clearly detailed editorial code, I'm leaving things as is (easy access button to contact/disclosure policy right in the header).
If you have questions or concerns or thoughts please feel free to comment in below or drop me a line at editor@bostonmamas.com.
And as always, thank you for reading.
UPDATE 12/2/09: There are three points that I feel warrant mention in addendum:
First, as stated on my contact and disclosure page, many products featured on Boston Mamas are ones that we've discovered (i.e., purchased ourselves) on our own and loved. Obviously, in those cases there's no interaction with an agency; just us and the cash register.
Second, I am well overdue in updating my banner (at the time of this writing, it's a spring graphic...how embarrassing!). A redesign is in process and in the new banner I will separate out a disclosure button from the contact button (however, both buttons will link to the same page as I want those who are trying to contact me to also know my policies).
Third, while I understand the perspective that it's better to err on the side of over disclosure, at present I will continue on as I have been for the last three years: with a very detailed disclosure page that is easily accessed from the banner, i.e., not making an individual statement at the bottom of each post, similar to the way that magazines operate by a standard journalistic code and subsequently don't annotate every item in a product round up. However, in the future if I learn of objections from the FTC regarding this practice, I will address it here. From what I have read, and from what I discerned from the Blog With Integrity webinar with FTC Associate Director of Consumer Protection Mary Engle, I believe that the standards I set back in July 2006 comply with the FTC regulations.
Image credit: Dina Rudick/Globe Staff









Comments
I'm with you on transparency.
While I'm not sure if the FTC getting involved is a good thing or not because I worry they are going to start going after the wrong people and it is going to turn into a complete mess, I am glad that they got people talking about it.
It has always bothered me when I know something is being paid for and yet the person doesn't share that information. I watched it happened this morning as a matter of fact.
I personally and professionally air on the side of over disclosure. It is just easier and leaves nothing up for people to have to figure out.
I hope that the brands and agencies start making it mandatory when they reach out to people to ask for disclosure. Out of the pile of pitches I get every week it is less then 1 out of ever 10 that does this right now.
Posted by: Digital Dads - C.C. Chapman | December 1, 2009 10:39 AM | Reply to this comment
I'd just like to know what exactly had a bad smell, because my mind is reeling - corn chips? Dish soap? Acrylic sweater?
Posted by: Mom101 | December 1, 2009 10:56 AM | Reply to this comment
To CC's comment: If the brand or agency compensates the blogger or provides free product, under the new guidelines, it is REQUIRED to inform the blogger of the need to disclose, monitor for compliance *and* take steps to correct omissions and inaccurate information.
It's a brave and interesting new world.
Posted by: Susan Getgood | December 1, 2009 11:01 AM | Reply to this comment
C.C.,
Thanks for your thoughtful comment.
You've brought up a good point, which I didn't address here (the post was getting long as is), which is that the onus is not just on the bloggers but on the brands and agencies. My understanding is that that is where the FTC is really starting. I don't believe they are going after bloggers at this point; they're looking at this period as an educational phase (i.e., hoping people will get their acts together per all of these articles and discussions) and the $11,000 fines are a rumor -- they will not be fining bloggers at this point. This was confirmed by Mary Engle at the Blog With Integrity webinar.
So yes, I agree with you on the agency side. I also see very few pitches asking for disclosure.
Posted by: Christine Koh - Editor | December 1, 2009 11:01 AM | Reply to this comment
Mom101 - re: bad smell. Sadly, body products. Which really is a terrible feature for any product, but especially body products.
Posted by: Christine Koh - Editor | December 1, 2009 11:08 AM | Reply to this comment
It's amazing how shameless some people are. A blogging acquaintance of mine is making people fan her on FB and follow her tweets before they can be entered to win her giveaways, and they get more entries for each referred new fan/follower. It's really gross.
Posted by: Sarah | December 1, 2009 12:55 PM | Reply to this comment
As one of the contributors who has been around *almost* since the beginning, I distinctly remember being included in email discussions about what to do if someone felt strongly that they didn't like a product, and how you worked hard at making a strong ethical choice about what product review content would be featured. I have always admired and felt completely comfortable posting the product reviews I've done, and because I know how important transparency is to you (it is to me, too), I feel great knowing I can say I don't feel a product is worthy of review, talk that through with you and come out with a sense that my posts actually matter. In other words, the time I put into writing a contribution for the site can actually make a difference because I'm not pressured into writing something that my whole heart isn't in. Thanks for the opportunity to share with your writers and the support in doing so in an ethical way, Christine!
Posted by: tracyp | December 1, 2009 8:12 PM | Reply to this comment